F.A.Q

Whether or not you have to pay for delivery depends on the specific terms and conditions of the seller or the online platform you are using for your purchase. Some sellers offer free delivery as part of their service, while others may charge a separate fee for shipping. Additionally, certain sellers or platforms may have specific conditions, such as a minimum order value, to qualify for free delivery. It is essential to review the seller's information or the platform's shipping policy to understand the cost implications associated with delivery. By doing so, you can make an informed decision regarding any potential charges related to the delivery of your items.

The possibility of being charged customs fees depends on several factors, such as the nature of the item being shipped, its declared value, and the customs regulations of the destination country. When you import goods from another country, customs authorities in your country may assess duties, taxes, and other fees based on their regulations. These charges are typically imposed to cover import duties, value-added taxes (VAT), and customs processing fees. The responsibility for paying these fees generally falls on the recipient of the package. It is advisable to familiarize yourself with your country's customs regulations and potential fees to anticipate any additional costs that may be incurred when receiving international shipments. You may also want to contact your local customs office for more specific information regarding the importation of goods and associated charges.

If your item has become faulty, it is important to follow the appropriate steps to address the issue. Firstly, check the warranty or guarantee provided by the seller or manufacturer. If the item is still within the warranty period, contact the seller or manufacturer to report the fault and inquire about the available options for repair, replacement, or refund. Provide them with relevant details, such as proof of purchase and a clear description of the fault. If the item is no longer covered by warranty, you may still reach out to the seller to discuss possible solutions. They may offer repair services or provide guidance on finding a reputable repair center. In some cases, consumer protection laws may apply, allowing you to seek a resolution or refund if the item is defective. Remember to maintain documentation of all interactions and keep any receipts or relevant evidence. Promptly addressing the faulty item will increase your chances of finding a satisfactory resolution.

To track your order, you typically need the tracking number provided by the seller or shipping company. Once you have the tracking number, you can use various methods to track your order's progress.
1. Online Tracking: Visit the website of the shipping company or courier used for your delivery. Look for the "Track Order" or "Track Shipment" section on their website. Enter your tracking number in the designated field, and the system will display the latest tracking information, including the package's current location and estimated delivery date.
2. Email or SMS Updates: Some shipping companies provide email or SMS notifications regarding your order's progress. Check your inbox or messages for any updates from the shipping company. These notifications may include tracking information and updates on the delivery status.
3. Mobile Apps: If the shipping company has a mobile app, download and install it on your smartphone. Enter your tracking number in the app to receive real-time updates on your order's location and delivery status.
4. Contact Customer Support: If you are unable to track your order online or through other means, reach out to the seller or shipping company's customer support. Provide them with your tracking number, and they should be able to provide you with the latest information on your package's whereabouts.
By utilizing these tracking methods, you can stay informed about your order's progress and have a better idea of when to expect its delivery.

If you haven't received your order within the expected delivery timeframe, there are a few steps you can take:
1. Check Tracking Information: If you have a tracking number, use it to check the status of your order. Visit the website of the shipping company or courier and enter the tracking number in the designated field. This will provide you with the most up-to-date information on the whereabouts of your package. Look for any notifications or alerts that may indicate a delay or issue with the delivery.
2. Contact the Seller: Reach out to the seller or the customer support team of the online platform through which you made the purchase. Explain that you have not received your order and provide them with your order number and any relevant details. They can investigate the matter further, initiate a search, or provide you with additional information about the delivery.
3. Check Delivery Address: Verify that the delivery address you provided during the order placement is accurate. Sometimes, errors in the address can lead to delivery issues. Confirm that the seller has the correct address on file and make any necessary corrections.
4. Consider Delivery Options: If your package requires a signature upon delivery, check with neighbors, family members, or colleagues who may have accepted the package on your behalf. Sometimes, delivery attempts are made when you are not available, and the package is held at a local post office or delivery center.
5. Dispute or Refund: If all else fails and you have exhausted all possible options, you may need to consider disputing the transaction or requesting a refund. Consult the seller's refund policy or contact the customer support team to inquire about the process for resolving undelivered orders.
Remember, each seller or online platform may have specific procedures and timelines for handling undelivered orders, so it's crucial to communicate with them directly to find a suitable resolution.

Returning an item typically involves following specific steps and procedures set by the seller or the online platform from which you made the purchase. Here's a general guide on how to return an item:
1. Review Return Policy: Familiarize yourself with the seller's return policy. Check the time frame within which returns are accepted, any conditions or requirements for returns, and whether there are any associated fees or restocking charges. This information is usually available on the seller's website or in the order confirmation email.
2. Contact Customer Support: Reach out to the seller's customer support team to initiate the return process. You can typically find their contact information on their website or in the order confirmation email. Inform them about your intention to return the item and provide relevant details such as your order number and the reason for the return. They will guide you through the specific steps to follow.
3. Package the Item: Prepare the item for return by securely packaging it in its original packaging, if possible. Include any accessories, documentation, or freebies that came with the item. If the original packaging is not available, use a suitable alternative that provides adequate protection during shipping.
4. Arrange Return Shipping: Follow the instructions provided by the seller regarding return shipping. They may provide you with a prepaid shipping label, ask you to ship the item through a specific courier, or request that you arrange the return shipping yourself. If you are responsible for the return shipping cost, consider using a shipping method that offers tracking and insurance to ensure the item's safe return.
5. Insure and Track the Shipment: If required, purchase shipping insurance to protect the item in case of loss or damage during transit. Obtain a tracking number for the shipment so that you can monitor its progress and have proof of its return.
6. Await Confirmation and Refund: Once the seller receives the returned item, they will typically inspect it to ensure it meets their return criteria. After the inspection, they will confirm the return and initiate the refund process. The refund may be issued in the original payment method or as store credit, depending on the seller's policy.
It's important to note that the specific steps and requirements for returning an item may vary depending on the seller or platform. Always refer to their return policy or contact their customer support for accurate instructions on how to return your particular item.

Currently, we accept the following payment types:
1. Debit Card: You can make payment using your debit card, which deducts the amount directly from your bank account. Ensure that your card is enabled for online transactions and has sufficient funds to cover the purchase.
2. Credit Card: We also accept credit card payments. Simply provide the necessary credit card information during checkout, including the card number, expiration date, and CVV code. Please ensure that your credit card has sufficient credit limit available.
3. UPI (Unified Payments Interface): UPI is a popular payment method in many countries. You can use UPI-enabled mobile payment apps or banking apps to make secure and convenient payments directly from your bank account.
4. Online Transactions: We support various online transaction methods, including digital wallets and online payment platforms. Examples may include PayPal, Google Pay, Apple Pay, or any other approved online payment methods.
During the checkout process, you will be prompted to select your preferred payment method. Choose the option that is most convenient for you, and follow the provided instructions to complete the payment securely.
Please note that the availability of payment options may vary depending on your location and the specific terms and conditions of our platform.

Currently, we do not accept payment by gift cards. However, we are continuously working on expanding our payment options to provide more flexibility to our customers. In the future, we plan to offer the option to pay using gift cards. We recommend checking back with us periodically or contacting our customer support for updates on when gift card payments will be available. In the meantime, please consider using one of the other accepted payment methods mentioned earlier to complete your purchase.

If you're experiencing difficulties making a payment, here are a few troubleshooting steps you can try:
1. Check Payment Information: Double-check the accuracy of the payment information you provided, including the card number, expiration date, CVV code, or any other required details. Ensure that all information is entered correctly without any typos.
2. Sufficient Funds: Make sure that you have sufficient funds or credit available on your debit or credit card to cover the payment. If you're using a different payment method, ensure that there are enough funds in the respective account.
3. Contact Your Bank or Card Issuer: If you are confident that your payment information is accurate and you have enough funds available, contact your bank or card issuer to inquire if there are any issues with your card or account. They can provide insights into any potential restrictions, blocks, or other payment-related issues.
4. Clear Cache and Cookies: If you're using an online payment platform or website, clearing your browser's cache and cookies might resolve any temporary issues or conflicts that are preventing the payment from going through. Close and reopen your browser, or try using a different browser altogether.
5. Alternative Payment Method: If all else fails, consider using an alternative payment method that is accepted by the seller or online platform. This could include another credit or debit card, a different online payment platform, or a bank transfer if available.
If none of these steps resolve the issue, reach out to the customer support of the seller or online platform. They can assist you further by providing specific guidance or troubleshooting steps tailored to their payment system.